Shipping & Delivery Policy
We deliver handcrafted Ayurvedic hair care products across 18,000+ PIN codes in India. Learn about our dispatch schedules, shipping fees, and tracking.
Fast & Reliable Delivery Overview
All orders are packed and dispatched within 1-2 business days. Enjoy FREE Express Delivery on orders above ₹499. Real-time courier tracking numbers are sent automatically upon dispatch.
1. Order Processing Time
Every order of KLN Ayurveda hair oil, mask, or tonic is carefully quality-checked prior to packing:
- Orders are processed and dispatched within 1 to 2 business days (Monday through Saturday, excluding national holidays).
- Orders placed on Sundays or public holidays will be processed on the next business day.
- During festive sales or promotional launches, dispatch may require up to 24-48 additional hours.
2. Shipping Charges
We believe in transparent pricing for our customers:
FREE Express Shipping
Zero delivery fee applied automatically at checkout.
₹50 Standard Delivery
Flat nominal courier charge.
3. Estimated Delivery Timelines
Delivery timelines depend on your geographic destination across India:
| Destination Region | Estimated Delivery Window |
|---|---|
| Major Metro Cities (Delhi, Mumbai, Bengaluru, Chennai, Kolkata, Hyderabad) | 3 - 4 Business Days |
| Tier 2 & Tier 3 Cities / State Capitals | 4 - 6 Business Days |
| Interior & Special Hill Regions | 6 - 8 Business Days |
4. Serviceable Delivery Areas
We ship to over 18,000+ PIN codes across India in partnership with reputable courier networks (including Delhivery, BlueDart, and India Post). During checkout, PIN code validity is automatically checked.
5. Delivery Address Requirements
To ensure prompt delivery without delays:
- Provide complete street address details, house/flat number, building name, and nearby landmarks.
- Ensure the 6-digit PIN code matches your city and state.
- Provide an active, working mobile phone number for courier delivery OTP or call confirmation.
6. Real-Time Order Tracking
Once your parcel is handed over to our shipping partner:
- You will receive an automated email and SMS notification containing your Airway Bill (AWB) tracking number.
- You can track delivery progress live at any time under your Profile > My Orders dashboard.
7. Delayed Deliveries
While we strive for on-time delivery, delays may occasionally arise due to adverse weather conditions, courier transport delays, or regional restrictions. Our customer support team actively tracks delayed shipments to expedite delivery.
8. Failed Delivery Attempts
Our courier partners will make up to 3 delivery attempts to reach you. If delivery fails after 3 attempts due to an incorrect address or unreachability, the package will return to our fulfillment hub, and our team will contact you to arrange re-dispatch.
9. Damaged Package Protocol
Please inspect the outer shipping box upon arrival. If the parcel is visibly damaged or tampered with:
- Refuse to accept the package if the outer seal is completely broken.
- If accepted, record a quick unboxing video or take photos of the box and product bottle.
- Notify customer support at ayurvedakln@gmail.com within 48 hours for immediate replacement under our Return & Refund Policy.
10. Contact Information
For shipping status inquiries or delivery assistance, reach out to our Logistics Desk: