Return & Refund Policy
Return requests must be initiated within 5 days of delivery with a mandatory complete package opening video. Approved refunds receive 50% of the total payment amount.
1. Return Eligibility
A product is eligible for return or replacement if it meets all of the following conditions:
- The return request is submitted strictly within 5 days of order delivery.
- The customer provides a complete, unedited package opening video showing the parcel seal being broken and contents inspected.
- The product arrived physically damaged, leaking, defective, or incorrect.
2. 5-Day Return Window
Return requests must be initiated within 5 calendar days from the exact date of order delivery as recorded by courier delivery confirmation. Requests submitted after the 5-day delivery window cannot be processed or approved under any circumstances.
3. Mandatory Whole Package Opening Video
To prevent fraudulent claims and verify product condition during transit, a complete package opening video (unboxing video) is strictly required for every return or refund request:
- The video must clearly capture the intact, sealed outer shipping parcel label and Order ID prior to opening.
- The video must record the entire unboxing process continuously from start to finish without any cuts, pauses, or video editing.
- The video must clearly show the condition of the inner bottle, pump/cap, and any damage or leakages.
4. 50% Refund Policy
For all verified and approved return requests:
The monetary refund issued for an approved return will be 50% of the total payment amount paid for the product.
The remaining 50% covers mandatory courier logistics, return shipping handling, and product safety disposal costs associated with personal care formulations.
5. Damaged & Defective Products
If your package arrives crushed or leaking, record the full opening video showing the parcel label and leaking bottle within 5 days of delivery to qualify for return support.
6. Wrong Product Delivered
If an incorrect product variant was shipped, submit your complete unboxing video within 5 days. We will arrange doorstep pickup and dispatch the correct product or process a 50% refund.
7. Non-Returnable Items & Exclusions
The following items are non-returnable:
- Requests submitted after 5 days from order delivery.
- Requests missing a continuous, unedited package opening video.
- Products used substantially or missing inner foil seals (unless defective upon receipt).
8. Return Request Steps
- Record a continuous unboxing video showing the unopened parcel, shipping label, and product opening.
- Go to Profile > My Orders within 5 days of delivery.
- Select your Order ID and attach the unboxing video and damage description.
- Alternatively, email your video to ayurvedakln@gmail.com or WhatsApp 7725820320.
9. Replacement Option
Customers may opt for a free product replacement instead of a 50% monetary refund for verified damaged or wrong items.
10. Refund Process & Payment Methods
The approved 50% refund will be issued to:
- Prepaid Orders: Credited back to the original card, UPI, or net banking account.
- COD Orders: Transferred via UPI or NEFT bank transfer upon receiving bank details.
11. Refund Timeline (5-7 Days)
Once approved, the 50% refund is processed within 5 to 7 business days.
12. Order Cancellation
Orders cancelled prior to courier dispatch receive a 100% refund. Once dispatched, return terms apply (within 5 days with unboxing video, 50% refund).
13. Return Shipping Charges
Pickup of return items is arranged by our courier partner. Return logistics are covered under the 50% refund calculation.
14. Contact Information
For return requests, send your unboxing video to: